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IT Helpdesk (CompTIA A+)

Defscope will provide training based on CompTIA A+ certification program. CompTIA A+ certification program is Is the Industry Standard for Establishing a Career in IT.

Only Industry-Recognized Credential
Performance testing proves pros can think on their feet to perform critical IT support tasks

Trusted by Employers
CompTIA A+ identifies the go-to person in endpoint management and technical support roles.

Your IT Journey Starts Here
CompTIA A+ appears in more tech support job listings than any other IT credential.

What do we teach?

Module   1: Mobile Devices

· Given a scenario, install and configure laptop hardware and components.

· Compare and contrast the display components of mobile devices.

· Given a scenario, set up and configure accessories and ports of mobile devices.

· Given a scenario, configure basic mobile-device network connectivity and application support.

Module   2: Networking

· Compare and contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes.

· Compare and contrast common networking hardware

· Compare and contrast protocols for wireless networking

· Given a scenario, install and configure basic wired/wireless small office/home office (SOHO) networks

· Compare and contrast Internet connection types, network types, and their features.

Module   3: Hardware

· Explain basic cable types and their connectors, features, and purposes

· Given a scenario, install the appropriate RAM.

· Given a scenario, select and install storage devices.

· Given a scenario, install and configure motherboards, central processing units (CPUs), and add-on cards.

· Given a scenario, install or replace the appropriate power supply.

· Given a scenario, deploy and configure multifunction devices/ printers and settings.

Module   4: Virtualization and Cloud Computing

Cloud-computing   concepts.

Aspects of   client-side virtualization

Module   5: Hardware and Network Troubleshooting

· Given a scenario, troubleshoot problems related to motherboards, RAM, CPU, and power.

· Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays.

· Given a scenario, troubleshoot video, projector and display issues.

· Given a scenario, troubleshoot problems with wired and wireless networks.

· Given a scenario, troubleshoot and resolve printer issue.

Module   6: Operating Systems

· Installation/configuration/troubleshooting of Windows/Linux/MacOS

· Identify common features and tools of the Linux client/desktop OS.

· Given a scenario, use the appropriate Microsoft Windows 10 Control Panel utility.

· Given a scenario, apply application installation and configuration concepts.

· Given a scenario, perform OS installations and upgrades in a diverse OS environment.

Module   7: Security

· Explain common social-engineering attacks, threats, and vulnerabilities.

· configure appropriate security settings on small office/home office (SOHO) wireless and wired networks.

· manage and configure basic security settings in the Microsoft Windows OS.

Module   8: Software Troubleshooting

· Given a scenario, troubleshoot common mobile OS and application issues.

· Given a scenario, use best practice procedures for malware removal.

· Given a scenario, troubleshoot common personal computer (PC) security issues.

· Given a scenario, troubleshoot common Windows OS problems.

· Compare and contrast wireless security protocols and authentication methods.

Module   9: Operational Procedures

· Explain basic change-management best practices.

· Given a scenario, use proper communication techniques and professionalism.

· Summarize environmental impacts and local environmental controls



Vusal Salmanli

Principal Cyber Security Consultant

Background: Former Systems & Network Engineer turned into global cybersecurity instructor, consultant and business owner with around 15 years professional experience in ICT

Day to Day: Principal CyberSecurity Consultant @ CDW USA, Business owner @ Defscope, Co-Founder and Community Leader @ INSECO

Degree & Certifications: MSc, MCP, CCNA, OCE, CCSA, CISA, CISM, CEH, CDPSE


•ISACA Gold Level Member (

•Member of CompTIA Instructor Network (

•Member of AKTA Azerbaijan (

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